Shift Manager - Dispatch

DPD UK; Calderbank; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Free On Site Parking

Holiday trading

Milestone Days off

Discounted shopping

Job summary

DPD UK is recruiting an experienced Shift Manager to strengthen depot operations management. You will lead a team of drivers, building strong relationships to ensure outstanding service and safe, efficient deliveries.

You will manage core route targets, SPR performance, and resource planning while maintaining clear communication and robust reporting. A fast-paced environment offers progression and development opportunities within the DPD UK network.

Qualifications

• Fast-paced operation experience with people management responsibilities.
• Proven ability to motivate and lead a high-performing team in transport.
• Strong communication to inspire and manage a team.
• Decisive problem solving and time management skills.
• Resilience, self-motivation and flexibility.
• Excellent computer skills and data reporting.
• Adherence to DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, Accountability.

Responsibilities

• Achieve depot targets for Core Routes.
• Achieve SPR targets.
• Set delivery and collection routes.
• Ensure drivers scan and load vans safely.
• Maintain ongoing driver communications to resolve issues.
• Ensure adequate resources for ad-hoc collections.
• Complete documentation and systems in line with requirements.
• Work to KPI: Service, Cost, Productivity, Transport, Health and Safety.
• Achieve Depot Clear in line with targets.

Skills

People management

Communication skills

Decision making

Time management

Problem solving

Data analysis

Google Chrome

Reporting

Tools

Google Chrome

Job description

• Location: DPD Eurocentral - Woodside, Holytown, Motherwell, Lanarkshire, ML1 4XL
• Days of Work: Mon/Wed/Thu/Fri/Sat
• Hours of Work: 07:00-15:30

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

• Contract Type: Permanent / 40 Hours Per Week
• Salary: circa £40,000 plus Bonus
• Location: DPD Eurocentral - Woodside, Holytown, Motherwell, Lanarkshire, ML1 4XL
• Days of Work: Mon/Wed/Thu/Fri/Sat
• Hours of Work: 07:00-15:30

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.

Other key accountabilities will be;

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

Qualifications

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.