Shift Manager

TN United Kingdom; Caernarfon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you'll lead a dedicated team in delivering exceptional customer service. This role involves overseeing shop operations, inspiring your team, and ensuring customers enjoy a brilliant experience, whether they order in-store or online. With competitive pay and a range of benefits, including a generous colleague discount and health support, you'll thrive in an inclusive culture that values diversity and teamwork. If you're passionate about customer satisfaction and have supervisory experience, this opportunity is perfect for you.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with employer contributions

Employee assistance app

Long service awards

Qualifications

• Proven experience in a supervisory role within a customer-focused environment.
• Strong leadership skills and ability to inspire a team.

Responsibilities

• Oversee shop operations in the absence of the Manager.
• Motivate the team to deliver excellent customer experiences.
• Ensure the shop is clean, tidy, and well-stocked.

Skills

Customer Service

Leadership

Team Management

Food Preparation

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn't available. You will motivate the team and ensure they have what they need to excel. We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience whether they order in-store or online. Typical shift responsibilities include:

1. Inspiring the team to deliver excellent results and maintain high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including making sandwiches and managing ovens
4. Ensuring displays are fully stocked and appealing
5. Maintaining a clean, tidy, and presentable shop

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer contributions
• Confidential employee assistance app and helpline
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture that values diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply!

About us

At Greggs, we love what we do and have fun! Our culture is built on supporting each other and creating a welcoming environment for everyone, regardless of background, preferences, or beliefs. Learn more about us here: [link].