Shift Manager

TN United Kingdom; Ruthin; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Shift Manager to lead a dynamic team focused on customer satisfaction. In this role, you will manage the shop in the absence of the Manager, ensuring that both in-store and online customers have a brilliant experience. Your responsibilities include motivating the team, maintaining high standards, and preparing products. This role offers a competitive pay structure, generous colleague discounts, and various perks to support your wellbeing and career growth. Join a company that values diversity and fosters a fun, supportive culture.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with employer contribution

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Reliable and passionate about delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently and courteously.
• Ensure displays are fully stocked and maintain a clean shop environment.

Skills

Customer Service

Leadership

Team Motivation

Supervisory Experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. You will be responsible for managing the shop in the absence of the Manager, motivating the team, and ensuring they have what they need to excel. Our services include in-shop, delivery, Click+Collect, and drive-thru channels. Your role will be to ensure customers have a brilliant experience, whether shopping in-store or online. Typical responsibilities during a shift include:

1. Inspiring the team to deliver excellent results and maintain high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including making sandwiches and managing ovens
4. Ensuring displays are fully stocked and attractive
5. Maintaining a clean, tidy, and presentable shop environment

What we can offer you

• Competitive pay, paid weekly
• Colleague discount of up to 50% on products for you and a family member
• Free hot drinks during shifts
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with remote GP and physiotherapy services
• Growing holiday entitlement as your career progresses
• Share plans to help you invest and save for the future
• Pension scheme with up to 7% employer contribution matching
• Confidential employee assistance app and helpline
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. If you have previous supervisory experience in a customer-focused environment and meet the role's availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on supporting each other and behaving positively. Everyone is welcome, regardless of background, beliefs, or preferences. Learn more about us on our website.