Shift Manager

TN United Kingdom; Andover; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you will lead a dynamic team focused on delivering exceptional customer experiences. You will oversee operations during shifts, ensuring that both in-store and online customers receive top-notch service. Your leadership will inspire your team to maintain high standards, while you also enjoy competitive pay and a range of attractive perks. This role offers a fantastic opportunity to grow within a supportive culture that values diversity and inclusion. If you are passionate about customer service and ready to make a difference, this is the perfect role for you.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Sharing 10% of profits

Access to Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with employer contribution

Confidential employee assistance app

Long service awards

Qualifications

• Natural leadership skills with a passion for exceptional customer service.
• Previous supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to achieve excellent standards and deliver great results.
• Lead by example and serve customers efficiently and courteously.
• Maintain cleanliness and tidiness of the shop.

Skills

Customer Service

Leadership

Team Motivation

Reliability

Education

Supervisory Experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you’ll be responsible for overseeing the shop when the Manager isn’t available. You will motivate and engage the team, ensuring they have what they need to excel.

We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. Your role will involve ensuring customers have a brilliant experience whether they shop in-store or online. Typical responsibilities during a shift include:

1. Inspire the team to achieve excellent standards and deliver great results.
2. Lead by example and serve customers efficiently and courteously.
3. Prepare products, including sandwiches and managing ovens.
4. Keep displays stocked and appealing.
5. Maintain cleanliness and tidiness of the shop.

What we can offer you

• Competitive pay, paid weekly.
• Colleague discount of up to 50% on Greggs products for you and a family member.
• Free hot drinks during your shift.
• Paid breaks to recharge.
• Sharing 10% of profits with colleagues.
• Access to a Health and Wellbeing App with Remote GP and Physiotherapy services.
• Growing holiday entitlement as your career progresses.
• Colleague share plans for investing and saving.
• Pension scheme with up to 7% employer contribution match.
• Confidential employee assistance app and helpline.
• Long service awards recognizing career milestones.
• Savings and discounts for shopping, leisure, and wellbeing.

About you

You should be reliable with natural leadership skills and a passion for delivering exceptional customer service. Supportive of an inclusive culture, you value diversity and inclusion. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all our colleagues to feel valued and authentic at work. Learn more about us on our website.