Duty Manager: Lead Teams & Elevate Guest Stays

Whitbread PLC; Crewe; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Fixed-term contract with guaranteed/gu

Full training & support

Career progression

Whitbread Benefits Card

Pension & Save As You Earn

Discounts on shopping and travel

Job summary

Whitbread PLC's Premier Inn Crewe West is seeking a Hotel Duty Manager to lead shifts, support reception, housekeeping and the restaurant teams, and ensure guests have a smooth, enjoyable stay.

You’ll mentor colleagues, handle guest queries, manage busy service periods and work closely with the Hotel Manager to keep operations running smoothly. This is a fixed-term contract with guaranteed hours through February 2027.

Qualifications

• No hotel experience required – we’ve welcomed people from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running the way it should.
• Work closely with the Hotel Manager and wider leadership team.

Job description

Whitbread PLC's Premier Inn Crewe West is seeking a Hotel Duty Manager to lead shifts, support reception, housekeeping and the restaurant teams, and ensure guests have a smooth, enjoyable stay.

You’ll mentor colleagues, handle guest queries, manage busy service periods and work closely with the Hotel Manager to keep operations running smoothly. This is a fixed-term contract with guaranteed hours through February 2027.