Shift Leader - Retail Team Lead, Flexible Hours

Tesco; Hexham; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20 days rising to

Flexible working from day one

Colleague discount 10% to 15%

Wellbeing services

Life cover and pension matching up to

Range of benefits: discounts, shares,/

Uniform provided

Job summary

Tesco? Tesco's Shift Lead role in the UK offers a starting hourly pay of £15.59, rising to £16.86 in certain stores, with a guaranteed minimum of 16 hours per week and options from 12 hours.

You will schedule hours within availability windows and support customers, colleagues, and store operations. Responsibilities include leading the team, handling day-to-day store queries, coaching staff, and maintaining an inclusive work environment.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong example as a role model for great service and customer focus.
• Ability to communicate clearly with colleagues and management.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Work across all store areas and be the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence with balanced, flexible decision making.
• Coach colleagues, give feedback, and model excellent service.
• Seek opportunities to serve customers, communities, and the planet better every day.

Skills

Team leadership

Customer service

Retail experience

Communication

Job description

Tesco? Tesco's Shift Lead role in the UK offers a starting hourly pay of £15.59, rising to £16.86 in certain stores, with a guaranteed minimum of 16 hours per week and options from 12 hours.

You will schedule hours within availability windows and support customers, colleagues, and store operations. Responsibilities include leading the team, handling day-to-day store queries, coaching staff, and maintaining an inclusive work environment.