Shift Leader: Flexible Retail Leadership & Service

Tesco; Blackfield; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Holiday entitlement 20 days, rising to

Colleague discount 10%–15%

Life cover

Pension with employer contributions

Uniform provided

Job summary

Tesco is seeking a Shift Lead to help deliver a great in-store experience. You will lead the team, handle day-to-day queries, and coach colleagues to provide outstanding service. Roles guarantee a minimum 16 hours per week, with shifts scheduled in advance and a requirement to be 18 or over.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with some locations offering additional payments. Availability windows show weekend and weekday shifts; Tesco emphasizes flexibility and

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong service mindset and ability to meet customer needs.
• Clear communicator with ability to keep the team informed.
• Natural leader who motivates the team to achieve results.
• Ability to build inclusive, supportive relationships.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Work across all areas of the store and act as the go-to for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers, communities, and the planet better every day.

Skills

Team leadership

Customer service

Communication

Decision making

Coaching

Job description

Tesco is seeking a Shift Lead to help deliver a great in-store experience. You will lead the team, handle day-to-day queries, and coach colleagues to provide outstanding service. Roles guarantee a minimum 16 hours per week, with shifts scheduled in advance and a requirement to be 18 or over.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with some locations offering additional payments. Availability windows show weekend and weekday shifts; Tesco emphasizes flexibility and