Shift Leader: Retail Management & Customer Experience

Iceland Foods Ltd; Tees Valley; Sur place; GBP 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Store discount

Holiday entitlement

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive culture

Résumé du poste

Iceland Foods Ltd in Middlesbrough is seeking a committed and passionate Duty Manager to join our team as a Retail Assistant, delivering great service and store leadership. You will supervise shifts, maximise availability for customers, and uphold cash handling and store policies while helping drive sales.

The role is part-time with a £2 per hour supplement when you manage shifts. Benefits include a strong discount, holidays, vouchers, healthcare options, and clear career pathways within a

Qualifications

• Experience in a retail management or supervisory role is ideal.
• Clear communication with colleagues to deliver store tasks first time, every time.
• Plan and organise the shift using every team member.
• Provide balanced feedback to improve team performance.
• Lead the shift as a hands-on manager to deliver a great store.

Responsabilités

• Lead store shifts and manage team performance.
• Ensure high availability and customer service.
• Follow cash handling and security policies.
• Promote digital services and best-practice processes.

Connaissances

Retail management

Supervisory

Communication

Shift planning

Team feedback

Description du poste

Iceland Foods Ltd in Middlesbrough is seeking a committed and passionate Duty Manager to join our team as a Retail Assistant, delivering great service and store leadership. You will supervise shifts, maximise availability for customers, and uphold cash handling and store policies while helping drive sales.

The role is part-time with a £2 per hour supplement when you manage shifts. Benefits include a strong discount, holidays, vouchers, healthcare options, and clear career pathways within a