Shift Leader North/East London

McDonald's United Kingdom; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading global brand as a Shift Manager, where you'll lead a large team in a dynamic restaurant environment. You'll be responsible for ensuring high standards of service and operational efficiency while fostering a positive workplace culture. This role offers varied shifts and the chance to make a significant impact on customer experience and team performance.

Benefits

Holiday Pay

Service Awards

Pension Scheme

Meal Allowances

Employee Discounts

Qualifications

• Experience managing and leading teams in retail or hospitality.
• Ability to adapt to customer needs and lead by example.

Responsibilities

• Accomplish all shift work requirements by coaching employees.
• Ensure adherence to production, quality, and customer service standards.
• Monitor operations and solve operational problems.

Skills

Leadership

Customer Service

Problem Solving

Job description

McDonald's Shift Manager Job Description

McDonald's is one of the most recognized brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

As a Shift Manager, you will be responsible for accomplishing all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by adhering to production, productivity, quality, and customer service standards. Your role involves monitoring operations, reallocating resources, and solving operational problems.

You will work within a multi-million-pound restaurant, managing a team of 100 or more employees. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

This position is suitable for individuals with experience managing and leading teams in retail, hospitality, business, or customer-focused environments. The role is restaurant-based and involves working varied shift patterns, including weekends and bank holidays.

Position Requirements:

• Display leadership and role model customer-focused behaviors to delight our customers.
• Deliver personalized service and connect with our customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries and stay informed about our food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnight shifts (if operating 24 hours), gaining experience in all aspects of the business.

Benefits:

Our benefits package includes holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts from top high street and online brands, and much more.