Store Manager

Manolo Blahnik; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading luxury brand seeks an experienced Store Manager to elevate their boutique in London. You will drive sales, enhance customer experiences, and mentor a high-performing team. Collaborate with various departments to optimize profitability while maintaining exceptional service standards. Join a company that values creativity, heritage, and excellence.

Benefits

50% Friends and Family Discount

Pension Contribution

Private Medical Insurance

Cycle to work scheme

Workplace Nursery

Qualifications

• 5+ years’ experience in retail management, preferably luxury.
• Strong leadership and team-building skills.
• Proficient in analytical and report-writing skills.

Responsibilities

• Drive sales generation and deliver excellent customer experience.
• Coach and mentor team members to achieve sales targets.
• Manage store operations and ensure compliance with policies.

Skills

Leadership

Communication

Analytical Skills

Problem Solving

Commercial Awareness

Education

Retail Management Experience

Tools

Microsoft Office

Job description

Location: Old Church Street

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftmanship.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose:

To manage and elevate the Old Church Street boutique by driving sales generation, delivering an excellent customer experience and coaching team members. Alongside the Head of Retail Operations, develop a store strategy to optimise profitability and grow the existing customer base, whilst ensuring service excellence with a high performing team that are exceptional Manolo Blahnik ambassadors. To work collaboratively with other UK & EU Store Managers, Stock Control Manager, Customer Service, Merchandising and other Head Office teams to deliver commercial and operational excellence.

Key Responsibilities:

Leadership and mentoring

• Coach and mentor team members by setting daily and weekly commercial objectives to excel in their role.
• Display high levels of personal motivation and implement effective incentives to inspire and drive the team.
• Display a dedicated approach to self-awareness and self-development.
• Work with integrity and respect for others; create excellent team participation and ensure the team and boutique(s) are presented to the highest standards.
• Work alongside Learning and Development to manage the delivery of product training and client service training.
• Responsible for store recruitment, evaluation, and development of the store team. Demonstrate effective succession planning and networking.
• Ensure all People and Culture policies and procedures are implemented, resolving all staff issues effectively, working with the People and Culture Team to manage performance where required.
• Maintain high store standards and conditions whilst fostering a positive work environment.

Strategy and analysis

• Feedback to the Head of Retail Operations and Merchandising function in terms of product mix and volumes in order to drive sales and exceed targets.
• Provide regular market studies including statistical analysis of competitors, assortments, price points and clientele (both local and visiting) with a view to highlighting additional sales opportunities.
• Manage the collating, analysis, reporting and evaluating of sales working in conjunction with the Head of Retail Operations.

Commercial and Sales

• Provide training and coaching for team members to help them achieve their individual sales targets and KPI’s.
• Record and update sales performance, such as Sell Throughs, product feedback, trade feedback.
• Manage and prepare the two major seasonal sales events and additional sales events as may occur.
• Provide both analytical and qualitative feedback to wider business and commercial stakeholders.
• Drive and develop commercial performance of the boutique(s) by identifying business opportunities in line with overall company objectives and policies.
• Adopt a proactive approach to customer acquisition, development, and retention.
• Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports. Develop and implement action plans to deliver improvements.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Work collaboratively with the Head of Retail Operations, Communications and Events teams to plan and deliver regular events both in the boutique and externally.

Client Experience

• Provide exceptional client experience and service; provide personalised and timely after-sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base and providing support to team members to ensure all sales opportunities are optimized.
• Develop relationships with surrounding businesses and brands to help grow and develop the MB business and assist in the management of special client events.

Operational excellence

• Champion retail excellence and ensure unwavering standards of presentation and service within the boutique(s).
• Ownership of all store operations including Payroll, cash management, invoices, replenishment, sundries, and mandatory compliance trainings.
• Be accountable for and educate team members on effective implementation of merchandising guidelines, replenishment methods and housekeeping standards to ensure that the store is always represented at the highest level.
• Work with the Stock Control Manager to ensure effective management of stock layouts, rotations, recalls, Omni-channel fulfilment and stock take/audit preparation and execution.
• Work alongside Head Of Retail Operations and Internal Controls to create and implement store policies.
• Work with Facilities team to ensure Health and Safety standards are met within store.

Any other tasks as requested.

Skills and Experience Required:

• +5 years’ experience in a retail management role, preferably in the luxury industry.
• Proven Commercial awareness and business acumen within the luxury retail sector.
• Leadership: High level of accountability required with the ability to direct, motivate, and inspire people internally and externally. Experience of motivating and leading successful teams; coaching and mentoring. Strong and motivational team-building skillset to drive excellence in results and all aspects of client experience.
• Demonstrate evidence of planning successful events.
• Excellent analytical, report-writing skills, accuracy and attention to detail. Strong problem-solving skills with a strong, solution-based mindset. Ability to prioritise tasks, and ensure delivery of results within tight deadlines.
• Proficient in Microsoft Office.
• Communication: Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.
• Communication: Excellent levels of communication both verbal and written. You will be effective at managing relationships at both a store and head office level.
• Excellence: High level of finesse and excellence required in delivery of all tasks.
• Ambassador: Representing Manolo Blahnik products and values with passion, always acting as an ambassador of the house.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Manolo Blahnik by 2x

Sign in to set job alerts for “Store Manager” roles.

London, England, United Kingdom 3 days ago

Hounslow, England, United Kingdom 21 hours ago

London, England, United Kingdom 21 hours ago

Store Manager - Harrods London - FT m/w/d

London, England, United Kingdom 2 months ago

Store Manager - Max Mara Corner Department Stores - London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Kingston Upon Thames, England, United Kingdom £27,500.00-£28,700.00 1 month ago

Assistant Store Manager - North East London

Assistant Store Manager - South Central London

Streatham, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Assistant Store Manager - North East Central London

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

Retail Sales Manager, Footwear Department, Selfridges London

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom £30,000.00-£30,000.00 22 hours ago

Greater London, England, United Kingdom 1 week ago

Chelsea, England, United Kingdom 1 week ago

City Of London, England, United Kingdom £27,000.00-£36,000.00 2 weeks ago

Uxbridge, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom £10,000.00-£11,000.00 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.