Shift Leader — Lead Guest Experience & Team Growth

Hickory's Smokehouse; Crewe; Hybrid; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Tip Jar

Award-winning training

Free team food on shift

Birthday meal on us

Christmas Day off

Paid time off

Team discount

Wellbeing support

Job summary

Hickory's Smokehouse in Crewe is hiring a Shift Leader to join our busy hospitality team. You will lead shifts, uphold service standards, and drive day-to-day restaurant performance with a focus on guest experience and team coaching.

The role offers progression opportunities, award-winning training, and a comprehensive benefits package, including a Tip Jar and other perks. You’ll be part of a dynamic culture that values work-life balance and staff wellbeing.

Qualifications

• Must have legal right to work in the UK.

Responsibilities

• Lead shifts and set the standard on shift.
• Deliver exceptional guest experience and ensure strong operational execution.
• Support team development through coaching and clear communication.
• Make on-the-spot decisions to drive restaurant results.

Skills

Shift leadership

Guest experience

Coaching

Communication

Job description

Hickory's Smokehouse in Crewe is hiring a Shift Leader to join our busy hospitality team. You will lead shifts, uphold service standards, and drive day-to-day restaurant performance with a focus on guest experience and team coaching.

The role offers progression opportunities, award-winning training, and a comprehensive benefits package, including a Tip Jar and other perks. You’ll be part of a dynamic culture that values work-life balance and staff wellbeing.