Shift Leader: Inspire, Coach & Deliver Great Service

K&Z Holdings Ltd; Rushden; On-site; GBP 20,000 - 26,000; Full time

Job summary

Pret A Manger is seeking a Shift Leader in the United Kingdom to support and coach frontline teams across shop and kitchen operations. The role emphasizes hands-on leadership, role modelling, and ensuring training pathways are followed to continuously develop staff.

The successful candidate will balance day-to-day supervisory duties with ongoing coaching, feedback, and performance management to maintain Pret standards and service excellence.

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

Job description

Pret A Manger is seeking a Shift Leader in the United Kingdom to support and coach frontline teams across shop and kitchen operations. The role emphasizes hands-on leadership, role modelling, and ensuring training pathways are followed to continuously develop staff.

The successful candidate will balance day-to-day supervisory duties with ongoing coaching, feedback, and performance management to maintain Pret standards and service excellence.