Front of House Shift Leader: Elevate Service & Team Performance

Dallas Holdings - Pret A Manger; Hemel Hempstead; On-site; GBP 22,000 - 26,000; Full time

Job summary

Pret A Manger is seeking a Shift Leader - Front of House to coach the team, drive training, and lead by example in both shop and kitchen. You’ll assign duties, monitor performance, and provide regular feedback to help each member reach their potential.

In this role, you’ll lead service speed, ensure the 6 Key Points of Service are followed, and uphold food safety, quality, and cleanliness. You’ll empower the team to deliver the Pret experience and support profitability through smart scheduling

Qualifications

• Experience leading a frontline team.
• Strong customer service and communication skills.
• Understanding of food safety standards.

Responsibilities

• Support and coach the team to reach their potential in shop and kitchen.
• Lead the Speed of Service principles and the 6 Key Points of Service.
• Assign duties amongst team members to match productivity and current responsibilities.
• Coach the team with regular feedback and recognition for good performance.
• Ensure safe, accurate production and adherence to quality standards.

Skills

Leadership

Customer service

Team coaching

Food safety

Job description

Pret A Manger is seeking a Shift Leader - Front of House to coach the team, drive training, and lead by example in both shop and kitchen. You’ll assign duties, monitor performance, and provide regular feedback to help each member reach their potential.

In this role, you’ll lead service speed, ensure the 6 Key Points of Service are followed, and uphold food safety, quality, and cleanliness. You’ll empower the team to deliver the Pret experience and support profitability through smart scheduling