FOH Shift Leader: Service, Coaching & Quality

Dallas Holdings; Tewkesbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

Pret A Manger is seeking a Shift Leader - Front of House in the United Kingdom. You will coach the team, support training pathways and lead by example during busy shifts.

You will drive Pret's service standards, supervise the flow between kitchen and FOH, assign duties, monitor performance, and deliver hands-on leadership to maintain quality and speed during every shift.

Join a customer-focused team and help maintain food safety, cleanliness and integrity across all daily operations.

Responsibilities

• Support and coach the team to reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises
• Lead the Speed of Service principles and ensure the team follows the 6 Key Points of Service
• Follow MBWA principles and empower the team to deliver engaging activities
• Ensure production standards are followed and products are produced and labelled correctly
• Maintain food safety, health & safety standards and keep the shop clean and safe
• Maximise sales, monitor labour efficiency and support merchandising to drive sales
• Encourage clear communication between kitchen and FOH and support marketplace opportunities

Job description

Pret A Manger is seeking a Shift Leader - Front of House in the United Kingdom. You will coach the team, support training pathways and lead by example during busy shifts.

You will drive Pret's service standards, supervise the flow between kitchen and FOH, assign duties, monitor performance, and deliver hands-on leadership to maintain quality and speed during every shift.

Join a customer-focused team and help maintain food safety, cleanliness and integrity across all daily operations.