Shift Leader: Lead, Coach & Deliver Joy

K&Z Holdings Ltd; Rushden; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free staff food on your shift

50% discount on your non-working days

Job summary

Pret A Manger is seeking a Shift Leader for the Rushden Lakes team. The role involves leading and coaching the shop and kitchen staff, training delivery, and hands-on leadership when needed.

You will assign duties, provide feedback, and model Pret standards to ensure smooth service, quality production, and customer satisfaction. The position offers UK-working eligibility and a platform for developing leadership in a fast-paced retail environment.

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises
• Lead the Speed of Service principles
• Empower the team to deliver engaging Joy of Pret activities
• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
• To follow MBWA principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
• Carry out ordering accurately and in line with the business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• To ensure good stock control by following the 7 Steps of Unaccounted
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• To support Marketplace opportunities
• To ensure the shop is clean, safe and the equipment is always well maintained

Job description

Pret A Manger is seeking a Shift Leader for the Rushden Lakes team. The role involves leading and coaching the shop and kitchen staff, training delivery, and hands-on leadership when needed.

You will assign duties, provide feedback, and model Pret standards to ensure smooth service, quality production, and customer satisfaction. The position offers UK-working eligibility and a platform for developing leadership in a fast-paced retail environment.