Front-of-House Leader: Coffee & Guest Experience

Watchhouse Coffee House Holding Limited.; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free Coffee & Drinks

Free Lunch Every Shift

30% Off Food

30% Off Retail Coffee

Annual WatchHouse Party

Team Social Budget

Best-in-Class Training

Job summary

WatchHouse Coffee House Holding Limited. is seeking a Front of House Supervisor in Greater London to lead floor and counter service, delivering best‑in‑class guest experiences across busy sites. You will be the first point of contact for customers, embodying WatchHouse hospitality values and driving operational excellence on shift.

You will mentor teammates, maintain cleanliness and product knowledge, and play a key role in delivering our standard WatchHouse experience for every guest.

Qualifications

• A background in supervisory roles within a restaurant or large coffee shop setting.

Responsibilities

• Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
• Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
• Working alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.
• Maintain cleanliness and attention to detail across the House.
• Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.

Skills

Supervisory experience

Customer service

Job description

WatchHouse Coffee House Holding Limited. is seeking a Front of House Supervisor in Greater London to lead floor and counter service, delivering best‑in‑class guest experiences across busy sites. You will be the first point of contact for customers, embodying WatchHouse hospitality values and driving operational excellence on shift.

You will mentor teammates, maintain cleanliness and product knowledge, and play a key role in delivering our standard WatchHouse experience for every guest.