Shift Leader: Growth, Training & Guest Experience

JOE & THE JUICE; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

JOE & THE JUICE in London is seeking a Shift Manager to supervise daily operations on your assigned shift, delivering operational excellence and high guest satisfaction.

You will lead a motivated team, implement daily workflows, and foster a people-centric culture with strong feedback and training. This role offers a dynamic, music-filled work environment and opportunities to grow across cities and roles.

Responsibilities

• DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task-monitoring system to ensure adherence with our food & bar safety principles: Pink Standard.
• Juicer Training: Carry out planned Juicer training following our global training mantra: "Knowledge - Training - Practice - Validation" leading to skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles.
• Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type-in culture.

Job description

JOE & THE JUICE in London is seeking a Shift Manager to supervise daily operations on your assigned shift, delivering operational excellence and high guest satisfaction.

You will lead a motivated team, implement daily workflows, and foster a people-centric culture with strong feedback and training. This role offers a dynamic, music-filled work environment and opportunities to grow across cities and roles.