Shift Leader - Flexible Hours, Lead the Store Team

Tesco Retail; England; On-site; GBP 19,000 - 22,000; Full time

Job summary

Tesco is seeking a Shift Leader to help run daily store operations, coach colleagues, and deliver great customer service. You will oversee shifts, manage duties, and ensure safety and clean presentation across the store.

This role offers hours that support minimum weekly commitments and a pay scale that increases with location. You will engage with customers, drive store performance, and contribute to a positive team environment in a fast-paced retail setting.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
• Making sure the store is always clean, tidy, and well-presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere, that is inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well-informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.
• To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met.
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date.
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• To be motivating, so you can inspire your team to deliver beyond expectations.
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco is seeking a Shift Leader to help run daily store operations, coach colleagues, and deliver great customer service. You will oversee shifts, manage duties, and ensure safety and clean presentation across the store.

This role offers hours that support minimum weekly commitments and a pay scale that increases with location. You will engage with customers, drive store performance, and contribute to a positive team environment in a fast-paced retail setting.