Shift Leader: Fast-Paced Customer Service

Greggs plc; Cardiff; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement growth

Pension scheme

Long service awards

Savings and discounts

Job summary

Greggs plc in Cardiff is seeking a Shift Manager to lead the shop when the manager is away. You will motivate the team, deliver excellent customer service, and ensure daily operations run smoothly across in-store, delivery, and Click & Collect channels.

The role involves preparing food, managing ovens, ensuring stock displays, and maintaining a clean, presentable shop environment while upholding Greggs' standards. Competitive hourly pay and benefits apply.

Qualifications

• Demonstrated leadership on shift
• Strong commitment to customer service excellence
• Ability to support inclusive shop culture and teamwork

Responsibilities

• Inspire and lead the shop team during shifts
• Prepare food, operate ovens, and ensure product quality
• Keep displays stocked and shop clean and presentable
• Provide fast, friendly service to customers across channels

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc in Cardiff is seeking a Shift Manager to lead the shop when the manager is away. You will motivate the team, deliver excellent customer service, and ensure daily operations run smoothly across in-store, delivery, and Click & Collect channels.

The role involves preparing food, managing ovens, ensuring stock displays, and maintaining a clean, presentable shop environment while upholding Greggs' standards. Competitive hourly pay and benefits apply.