Shift Leader | Fast-Paced, Customer-First Team Coach

Lemon Pepper Holdings Limited (Wingstop UK); Birmingham; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible rota

Free meals

28 days holiday

Culture budgets

Incentives

Job summary

Wingstop UK is seeking a hands-on Shift Manager for one of our Birmingham restaurants. You’ll lead on the floor during busy periods, coach Crew Members and ensure fast, friendly service, great food quality and spotless standards.

This role blends leadership with hands-on delivery, driving operations, stock control, and customer satisfaction while upholding Wingstop values — Authenticity, Entrepreneurial spirit, Fun, and Service-minded.

Qualifications

• Previous experience in a supervisory or team leader role.
• Confident, hands-on leadership style.
• Strong communication and organisation skills.
• Positive, team-first mindset.

Responsibilities

• Leading shifts and supporting your team on the floor.
• Delivering fast, friendly, and consistent customer experiences.
• Coaching and developing Crew Members.
• Ensuring food quality, cleanliness, and safety standards are met.
• Supporting stock control and daily operations.

Skills

Supervisory experience

Hands-on leadership

Strong communication

Organisational skills

Job description

Wingstop UK is seeking a hands-on Shift Manager for one of our Birmingham restaurants. You’ll lead on the floor during busy periods, coach Crew Members and ensure fast, friendly service, great food quality and spotless standards.

This role blends leadership with hands-on delivery, driving operations, stock control, and customer satisfaction while upholding Wingstop values — Authenticity, Entrepreneurial spirit, Fun, and Service-minded.