Shift Leader: Fast-Paced, Customer-Centric Team Builder

Wingstop UK - Cardiff; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Quarterly Bonus

Flexible Rota

Free food on every shift

Employee discount (50% Mon–Thurs, 20%F

28 days holiday + birthday off

Culture budgets allocated to every餐

Regular companywide incentives

Wagestream access

Discounts platform

Employee of the Month recognition

Team socials and events

Uniform provided

Job summary

Wingstop UK Cardiff is seeking a Shift Manager to lead busy shifts on the floor, support and develop the crew, and uphold high standards of service, food quality and cleanliness. You’ll lead by example to ensure a great customer experience during peak periods.

This hands-on role requires a confident, hands-on leader with strong communication and organisational skills who can motivate the team, drive standards and deliver strong operational performance across dine-in, takeaway and delivery.

Qualifications

• Previous experience in a supervisory or team leader role.
• Confident, hands-on leadership style.
• Strong communication and organisational skills.
• Positive, team-first mindset.

Responsibilities

• Leading shifts and supporting your team on the floor.
• Delivering fast, friendly, and consistent customer experiences.
• Coaching and developing Crew Members.
• Ensuring food quality, cleanliness, and safety standards are met.
• Supporting stock control and daily operations.

Skills

Supervisory experience

Hands-on leadership

Communication skills

Team motivation

Job description

Wingstop UK Cardiff is seeking a Shift Manager to lead busy shifts on the floor, support and develop the crew, and uphold high standards of service, food quality and cleanliness. You’ll lead by example to ensure a great customer experience during peak periods.

This hands-on role requires a confident, hands-on leader with strong communication and organisational skills who can motivate the team, drive standards and deliver strong operational performance across dine-in, takeaway and delivery.