Shift Leader: Drive Service & Develop the Team

Dallas Holdings - Pret A Manger; Oxford; On-site; GBP 24,000 - 28,000; Full time

Job summary

Pret A Manger in Oxford is seeking a proactive Shift Leader to oversee Front of House operations, coach the team, and uphold Pret standards across service, food safety and hospitality.

You will lead by example, allocate tasks, and drive performance through constructive feedback while maintaining a safe, efficient and welcoming store environment. Previous experience in retail food service is preferred.

Qualifications

• Demonstrated leadership in a fast-paced store.
• Experience coaching and developing team members.
• Ability to design and implement training pathways.
• Strong customer service and hospitality focus.
• Knowledge of food safety and health & safety standards.
• Excellent communication and feedback skills.

Responsibilities

• Support and coach the team to maximal potential in shop and kitchen.
• Lead by example and be hands-on when required.
• Assign duties to match productivity, skills and responsibilities.
• Coach the team with regular feedback and praise.
• Lead the Speed of Service and ensure adherence to the 6 Points of Service.
• Ensure Marketplace orders are prepared promptly and accurately.
• Drive sales through effective merchandising and customer engagement.
• Maintain shop cleanliness, safety checks and equipment standards.

Skills

Leadership

Team coaching

Training

Customer service

Food safety

Health & safety

Communication

Job description

Pret A Manger in Oxford is seeking a proactive Shift Leader to oversee Front of House operations, coach the team, and uphold Pret standards across service, food safety and hospitality.

You will lead by example, allocate tasks, and drive performance through constructive feedback while maintaining a safe, efficient and welcoming store environment. Previous experience in retail food service is preferred.