Front of House Shift Leader — Elevate Service

K&Z Holdings Ltd; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pret A Manger is seeking a Shift Leader to oversee Front of House operations, coaching the team to reach their potential and deliver consistent, friendly service across busy periods. You will lead by example, assign duties to match individual productivity and skill sets, support training pathways to ensure timely development, and give regular feedback to improve performance.

The role emphasizes food safety, health and safety standards, operational discipline, effective stock control, and

Qualifications

• Leadership and coaching experience in fast-paced retail or food-service environments.
• Strong customer service mindset with ability to guide teams during peak periods.
• Ability to coordinate staff schedules and allocate tasks effectively.

Responsibilities

• Lead Front of House operations and coach the team to deliver high service standards.
• Support and implement training pathways to ensure timely development of staff.
• Assign duties among team members to match productivity and skills.
• Provide regular反馈 and recognition to improve performance.
• Ensure adherence to food safety and health & safety standards.

Skills

Team leadership

Coaching

Training coordination

Customer service

Operations support

Job description

Pret A Manger is seeking a Shift Leader to oversee Front of House operations, coaching the team to reach their potential and deliver consistent, friendly service across busy periods. You will lead by example, assign duties to match individual productivity and skill sets, support training pathways to ensure timely development, and give regular feedback to improve performance.

The role emphasizes food safety, health and safety standards, operational discipline, effective stock control, and