Front of House Leader: Inspire Teams, Elevate Service

Pret A Manger; Ellon; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Additional £1.25 per hour Mystery Shop

Shift premium 3-5am £5 per hour

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink

Club Pret Membership 50% off food + 5 

5 free Barista-made drinks a day

Loyalty awards

Marketplace discounts

Free shoes

Job summary

Pret A Manger is seeking a Front of House Leader to coach and motivate our shop team, ensuring exceptional customer service and smooth operations during peak hours. You’ll drive standards, support training, and foster a welcoming, energetic environment for both customers and colleagues.

With a focus on teamwork and the Pret experience, you’ll manage shifts, guide upholding of standards, and contribute to a thriving shop culture where everyone can shine.

Qualifications

• Experience leading a team to deliver high standards of customer service.
• Demonstrated ability to coach and mentor staff.
• Strong, friendly communication and energy on the shop floor.

Responsibilities

• Lead and coach the Front of House team to deliver exceptional service.
• Protect profit and ensure high standards during busy periods.
• Maintain joy, energy and engagement among shop staff.

Skills

Customer service

Team leadership

Hospitality

Job description

Pret A Manger is seeking a Front of House Leader to coach and motivate our shop team, ensuring exceptional customer service and smooth operations during peak hours. You’ll drive standards, support training, and foster a welcoming, energetic environment for both customers and colleagues.

With a focus on teamwork and the Pret experience, you’ll manage shifts, guide upholding of standards, and contribute to a thriving shop culture where everyone can shine.