Assistant Manager: Lead & Elevate a Fast-Paced Team

QSRP group; Swansea; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Salary up to £31,500 pa

45 Hour contract

Online Discounts in High Street Stores

Company Pension Plan

Cycle to Work Scheme

Free Mortgage Advice - via Charles CAM

Access to Wages in Advance - Stream

Incentive Schemes

Refer A Friend Scheme

Job summary

Chopstix is hiring an Assistant Manager to step up, drive performance, and grow the team. You will be the heartbeat of the operation, fostering a culture of enthusiasm, exceptional service, and results-driven execution.

You’ll lead shifts, coach staff, and collaborate with the GM to deliver strong sales and guest experiences in a fast-paced QSR environment. Hybrid work options and a lively, supportive culture await.

Qualifications

• Previous leadership experience in fast-paced retail, hospitality, leisure or QSR.
• Passion for coaching, developing and motivating others.
• Strong people skills and ability to build positive relationships.
• Customer-first mindset delivering great experiences.
• Ability to lead shifts and make decisions under pressure.
• Commercial awareness of sales, labour, costs and performance.
• Operational standards for quality, cleanliness and compliance.

Responsibilities

• Lead shifts and drive performance across service and sales.
• Support the General Manager in daily operations.
• Develop and coach team members to reach targets.
• Deliver exceptional customer service and a great dining experience.
• Manage busy periods with effective delegation and planning.

Skills

Leadership experience

Coaching and development

People skills

Customer-first mindset

Leading shifts

Commercial awareness

Operational standards

Prioritisation & delegation

Hands-on leadership

Resilience & adaptability

Accountability & results

Communication skills

Team-first mindset

Value alignment with Lead the Way,Take

Job description

Chopstix is hiring an Assistant Manager to step up, drive performance, and grow the team. You will be the heartbeat of the operation, fostering a culture of enthusiasm, exceptional service, and results-driven execution.

You’ll lead shifts, coach staff, and collaborate with the GM to deliver strong sales and guest experiences in a fast-paced QSR environment. Hybrid work options and a lively, supportive culture await.