Shift Leader - Bakery & Customer Experience

Moto Hospitality; Odsey; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Discounts on brands

Pension & benefits

Development opportunities

Job summary

Moto Hospitality is seeking a Supervisor to oversee operations at Baldock Services, Hertfordshire. The role pays £27,700 per year for 40 hours weekly and involves leading shifts, upholding standards, and acting as a brand ambassador for Greggs at the rest stop.

You will enjoy development opportunities, an annual bonus, and substantial staff discounts across partner brands, with pension and life assurance benefits. Internal title is Team Leader.

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Greggs' values, service standards, and ways of working

Skills

Team leadership

Customer service

Communication

Decision making

Initiative

Job description

Moto Hospitality is seeking a Supervisor to oversee operations at Baldock Services, Hertfordshire. The role pays £27,700 per year for 40 hours weekly and involves leading shifts, upholding standards, and acting as a brand ambassador for Greggs at the rest stop.

You will enjoy development opportunities, an annual bonus, and substantial staff discounts across partner brands, with pension and life assurance benefits. Internal title is Team Leader.