Shift Leader

Grand Fitness; Stafford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading fitness franchise as a Shift Leader, where your passion for fitness and customer service will shine! In this dynamic role, you will supervise and support team members, ensuring a welcoming environment for all. You'll organize shifts, monitor performance, and uphold the highest standards of quality and safety. With a commitment to member satisfaction, you will also handle customer issues and maintain club cleanliness. This is an exciting opportunity to grow your leadership skills in a vibrant, energetic atmosphere that values teamwork and community. If you're ready to make a difference in people's lives, this position is for you!

Benefits

On-Demand Pay

Medical, Dental and Vision Insurance

Employee Perks and Discount Program

Free Black Card Membership

401K Plan

Qualifications

• Must be 18 years of age with a high school diploma or GED.
• Strong customer service and problem resolution skills are essential.

Responsibilities

• Supervise team members and ensure compliance with safety policies.
• Organize shift schedules and monitor attendance and performance.
• Handle customer issues and manage conflicts effectively.

Skills

Customer Service Skills

Problem Resolution Skills

Verbal Communication Skills

Written Communication Skills

Basic Computer Proficiency

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

Description

Who Are We:

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 75+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately. Shift Leaders are responsible for maintaining an organization’s high performance, quality and safety standards and guaranteeing satisfaction. A Shift Leader performs leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift.

Benefits

• On-Demand Pay
• Medical, Dental and Vision insurance (full time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401K Plan

As the Shift Leader you will:

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to specific employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Supervise performance and sharing feedback with both upper management and team members.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Upholding integrity and security with member documents and sensitive information always.
• Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition.
• Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.

Requirements

What you bring to the table:

• Must be 18 years of age
• High school diploma/GED equivalent required
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Strong customer service skills
• Strong problem resolution skills
• Strong verbal and written communication skills
• Basic computer proficiency (Microsoft Suite)
• Ability to lift up to 50 pounds
• Ability to walk and stand for prolonged periods of time
• Ability to continuously talk in person or on the phone during shift
• Will occasionally encounter cleaning chemicals during shift

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.