Shift Leader

Surety Hospitality; Milton Keynes; On-site; GBP 14,000 - 22,000; Full time

Benefits offered by this job

Tip jar included

Progression opportunities

Free team food on shift

Birthday meal on us

Paid time off

25% team discount

Job summary

Hickory's Smokehouse in Milton Keynes is seeking a Shift Leader to support the management team by leading shifts, delivering exceptional guest experience, and driving operational execution.

You will set the standard on shift, coach colleagues, and contribute to strong guest satisfaction and restaurant results. The role offers progression opportunities and a comprehensive benefits package.

Qualifications

• Must have the legal right to work in the UK
• Be at least 18 years old

Responsibilities

• Lead shifts and support the management team to ensure strong operational execution.
• Deliver exceptional guest experience and maintain people standards on shift.
• Coach and develop team members to drive performance and guest satisfaction.
• Ensure effective communication and decision-making on shift to optimise restaurant results.

Skills

Leading shifts

Guest experience

Coaching

Decision making

Communication

Team development

Job description

Join us as a Shift Leader and we can offer you a package of up to £16.21 per hour including Tip Jar!

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards!

The Shift Leader supports the management team by leading shifts, delivering exceptional guest experience, and ensuring strong operational execution. This role focuses on setting the standard on shift, supporting team development, and driving performance through effective communication, coaching, and decision‑making. The Shift Leader plays a key role in maintaining people standards, guest experience, and restaurant results.

So, if you love guests, ooze personality & you’re eager to develop your art, you would definitely fit in with us. We can offer you real progression opportunities and a company culture that really cares and embraces work life balance. You’ll be rewarded with competitive pay & a host of benefits on offer. You work hard for us, and we will invest in you. Big time.

Why join Hickory's?

A package of up to £16.21 per hour including Tip Jar – that’s up to £3.00 per hour in tips!

£250k bespoke-built kitchen with USA-imported smokers

Award-winning training & clear progression opportunities

Free team food on shift & a birthday meal on us – Huge BBQ menu with endless possibilities!

Christmas Day off

Paid time off for life’s big moments (weddings, first day at school, moving into your first home & more

25% team discount across Hickory’s (Rising to 50% with loyal service)

24/7 wellbeing support & a culture that truly values work–life balance

Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities

A chance to ‘give a bit back’ with fundraising activities for Cash For Kids

Up to £1000 for you – through the refer a friend scheme

Please note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.