Shift Leader

Hilton Worldwide, Inc.; London; On-site; Full time

Job summary

Join a leading hotel as a Shift Leader in London, where you will supervise front office operations, ensuring exceptional customer service. With a team-oriented culture, you'll enjoy personal development opportunities and various perks, including meals on duty and discounts on hotel stays.

Benefits

Smart uniform provided

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Team Member Referral Program

High street discounts with Perks at Work

Holiday: 28 days increasing to up to 33 days

Qualifications

• Experience in hospitality desired, especially in a leadership role.
• Passion for customer service and excellence in guest experiences.

Responsibilities

• Supervise front office operations smoothly.
• Deal with guests' queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Customer Service

Problem Solving

Communication

Coaching

Job description

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Job Description - Shift Leader (HOT0BPM7)

Job Number:

HOT0BPM7

Work Locations

DoubleTree by Hilton, London - Tower of London, 7 Pepys Street, London EC3N 4AF

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members!

No two days or hotels are the same, but our spirit and passion for hospitality always bring our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

Hourly Salary: £13.39

A World of Rewards

• Smart uniform provided
• Free and healthy meals when on duty
• Grow your career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out more at https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

You will join the Front Office team, working in the reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!

Every job makes the stay.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, every job makes the stay.

Job:

Guest Services, Operations, and Front Office