Night Shift Leader

Hilton Worldwide, Inc.; City Of London; On-site; GBP 1,000; Full time

Job summary

Join Hilton as a Night Shift Leader at the DoubleTree by Hilton, London. In this role, you'll supervise front office operations, ensuring guests receive exceptional service. Ideal candidates enjoy leadership, guest interaction, and problem-solving in a vibrant hotel environment.

Benefits

Smart uniform provided

Free meals when on duty

Career growth opportunities

Personal development programs

Team Member Travel Program

High street discounts

28 days holiday entitlement

Qualifications

• Experience in a leadership role in hospitality is preferred.
• Strong communication and customer service skills are essential.
• Ability to solve problems and coach team members.

Responsibilities

• Supervise front office operations and ensure guest satisfaction.
• Handle guest queries, complaints, and create memorable experiences.
• Join the Front Office team and work in a busy hotel reception.

Skills

Customer Service

Leadership

Communication

Coaching

Problem Solving

Job description

Job Description - Night Shift Leader (HOT0BPHJ)

Job Number:

HOT0BPHJ

Work Location:

DoubleTree by Hilton, London - Tower of London, 7 Pepys Street, London, EC3N 4AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

Hourly Salary: £14.89

Rewards and Benefits

• Smart uniform provided
• Free and healthy meals when on duty
• Career growth opportunities
• Personal development programs to support your career
• Corporate Responsibility programmes: https://cr.hilton.com
• Team Member Travel Program: discounted hotel stays and 50% off Food and Beverages (subject to outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing to 33 days with service

You will join the Front Office team, working in the hotel reception area.

You will be responsible for supervising and delivering front office operations smoothly and efficiently, handling guest queries and complaints, and creating memorable experiences for guests and colleagues.

Are you an ambitious hotelier with some leadership experience or ready to take your first leadership role? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!

Every Job Makes the Stay.

At Hilton, it matters where you stay, but the stay is only part of the story. We recognize that creating unforgettable guest experiences involves many roles, and behind every job is an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job Role:

Guest Services, Operations, and Front Office