Senior NightHawk Allocation Coordinator (Shift Leader) - Maternity Cover

Medica Group; St Leonards; Remote; GBP 22,000 - 26,000; Full time

Job summary

Medica Group, the UK's largest private healthcare telemedicine provider, is expanding its NightHawk team. They are seeking a Senior NightHawk Allocation Coordinator who will manage medical exam allocations, lead shifts, and ensure service quality. This full-time position offers flexibility, a competitive salary, and significant professional development opportunities.

Benefits

Flexible and hybrid working

Commitment to continued learning and development

Access to Employee Assistance Programme

Annual bonus

Enhanced holiday allowance + bank holidays

Group life assurance

Pension

Sick pay

Cycle to work scheme

Access to free personal development & wellbeing events

Qualifications

• Proven experience in a team/service leadership position.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Oversee allocation of medical exams and ensure fair distribution.
• Lead and supervise shifts, ensuring service quality.
• Document and report shift activities and performance metrics.

Skills

Analytical thinking

Time management

Problem-solving

Attention to detail

Strong communication

IT proficiency

Job description

Senior NightHawk Allocation Coordinator

Salary: £22,120.28 p/a dependent on experience

Plus, access to annual bonus

16:45 – 00:45 and 00:30 – 08:30

8 hour shifts; 8-week rolling rota, 4 on 4 off

Remote

Maternity Cover (12 Month FTC)

Job role:
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their NightHawk team due to organic growth.

Joining a dynamic team serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica’s acute service lines.

You will be responsible for managing the allocation of medical exams to reporters, prioritising urgent cases, and ensuring fair exam distribution. Key tasks involve monitoring systems for unmatched cases, resolving duplicates, and preventing scan breaches by supporting reporters.

The role requires prompt notification for high-priority patients (e.g., stroke or trauma), handling urgent call backs, and ensuring accurate documentation of breach reasons.

Key responsibilities:

Shift Leadership: Lead and supervise shifts, ensuring optimal service quality and efficient allocation of staffing resources.

Ensure Service Quality: Maintain high standards of service and address any issues promptly

Reporting: Document and report on shift activities, including any incidents or performance metrics

Exam Allocation: Allocate medical exams to reporters, ensuring fair distribution and prioritising urgent cases. Monitor systems for unmatched exams, resolve issues, and support reporters to prevent SLA breaches.

Urgent Pathway Procedures: Promptly notify relevant stakeholders for high-priority patients (e.g., acute stroke and major trauma), facilitate urgent call-backs, and document accordingly.

Professional Communication: Communicate professionally and effectively with radiographers, reporters, and clinicians to facilitate smooth operations.

Administrative Duties: Handle all administrative duties associated with the allocation process, such as updating NightHawk communications, image retrieval, and issue resolution.

Training and Development: Provide guidance and support to team members, including on-the-job training.

Who we are:

Medicais the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements:

· Proven experience in a team / service leadership position

· Analytical thinker with experience reviewing service performance metrics

· Time management and prioritisation

· Problem-solving and decision-making

· High level of accuracy and attention to detail

· Strong written and verbal communication skills

· Strong administration skills and IT proficiency

Core benefits for you:

· Flexible and hybrid working

· ️ A company culture that promotes work life balance

· Commitment from employers to continued learning and development

· Access to Employee Assistance Programme

· Annual bonus

· Enhanced holiday allowance + bank holidays

· ️ Group life assurance

· Pension

· Social events

· Sick pay

· Cycle to work scheme

· Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.