Shift Lead — Retail Team Leader & Customer Focus

Tesco UK; Dacorum; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Disability Confident Leader

Flexible working

Inclusive workplace culture

Job summary

Tesco UK in the United Kingdom is seeking a Shift Lead to guide the in-store team, ensuring great customer service and smooth daily operations. You’ll lead at busy times, coordinate with colleagues across departments, and role model exceptional service while maintaining a welcoming store environment.

The role offers a flexible hours arrangement with a minimum guaranteed commitment, and opportunities to grow within Tesco's inclusive culture.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and relationship-building skills.
• Ability to coach colleagues and model great service.
• Clear communicator with multiple methods to keep the team informed.

Responsibilities

• Lead the in-store team to deliver a great customer experience.
• Coordinate shifts within availability windows and ensure coverage.
• Be the go-to person for day-to-day operational queries.
• Coach colleagues and provide feedback to improve performance.
• Staying proactive to support the manager in their absence.

Skills

Team leadership

Customer service

Communication

Flexibility

Coaching

Inclusion

Job description

Tesco UK in the United Kingdom is seeking a Shift Lead to guide the in-store team, ensuring great customer service and smooth daily operations. You’ll lead at busy times, coordinate with colleagues across departments, and role model exceptional service while maintaining a welcoming store environment.

The role offers a flexible hours arrangement with a minimum guaranteed commitment, and opportunities to grow within Tesco's inclusive culture.