Shift Lead - Foods - Hayle

Marks & Spencer Plc; Hayle, Ferring; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Team Support Manager to lead the fill operation, ensuring a salesfloor ready to trade and coordinating resources to Serve, Sell and Fill. You will oversee daily flow of tasks, coach colleagues on best practice, and safeguard a clean, safe, well-presented store.

This frontline role requires hands-on leadership and a willingness to roll up sleeves. You will support Colleague Managers, respond to opening/closing duties, and be ready to assist

Qualifications

• Experience in shop floor operations.
• Ability to coordinate resources during fill operations.
• Strong customer service mindset.

Responsibilities

• Lead the fill operation and ensure a sales floor ready to trade.
• Coordinate resources to deliver operational tasks during fill periods and in absence of the Colleague Manager.
• Coach colleagues on One Best Way and drive productivity for store readiness.
• Allocate resources to deliver a quick payment experience.
• Ensure daily operational processes are implemented efficiently across the area of the store at the correct times.
• Coordinate the team to maintain a clean, safe and well-presented store.
• Foster an inclusive team atmosphere and role model customer service and M&S behaviours.
• Support Colleague Managers by sharing observations to deliver high performance and recognise great colleagues.
• Be prepared to support nearby stores if required operationally.
• Responsible for opening/closing tasks including cash handling and building access during peripheral hours.

Job description

Team Support Manager

Work Pattern

• Sunday: 06:00-14:00
• Monday: 08:00-16:00
• Wednesday: 06:00-14:00
• Thursday: 12:30-20:30
• Friday: 12:30-20:30

• Monday: 12:30-20:30
• Tuesday: 08:00-16:00
• Wednesday: 06:00-14:00
• Thursday: 12:30 20:30
• Saturday: 12:00-20:00

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?