Customer Assistant

Marks & Spencer Group; Weston-super-Mare; In loco; GBP 12.000 - 15.000; Tempo pieno

Descrizione del lavoro

Marks & Spencer Group is hiring a Customer Assistant in the Food section, with early morning shifts Sunday to Wednesday. The role focuses on frontline service, stock replenishment, and helping customers with product knowledge.

Applicants should be comfortable using Sparks and in-store devices to enhance the shopping experience. Be prepared to work across store areas; there may be weeks with full-time hours due to operational needs.

Competenze

• Customer-focused and able to handle busy periods.
• Flexible to work across store areas.
• Comfortable using digital tools and store apps.

Mansioni

• Provide five-star service at pace and assist customers with questions.
• Stock shelves and ensure products are available for customers.
• Operate point-of-sale systems and process transactions.
• Assist in store-wide tasks and support colleagues during peak hours.

Conoscenze

Customer service

Team player

Flexible

Digital tools

Strumenti

POS systems

In-store devices

Sparks app

Descrizione del lavoro

Working Pattern

• Sunday 05:00-09:00
• Monday 05:00-09:00
• Tuesday 05:00-09:00
• Wednesday 05:00-09:00

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?