Shift Lead - Food - Ballymena

Marks & Spencer; Ballymena; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Unsocial night shift premium (£3 p/h)

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service and sharing knowledge of our food products to customers.

You’ll confidently recommend and sell new food items, using Sparks and in-store devices to enhance the shopping experience. A team player who thrives under pressure will fit in well with our high-energy store environment.

Qualifications

• No candidates under 18 due to early morning shifts.
• Passion for food products and customer service.
• Willingness to work early mornings and varied shifts.

Responsibilities

• Provide five-star service and product knowledge in Food.
• Sell and promote new food products to customers.
• Utilize Sparks and in-store devices to assist customers.
• Work across store areas and adapt to changing demands.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

Sparks

In-store devices

Job description

Work Pattern
Week 1
Monday 05:00-11:30
Tuesday 14:00-20:30
Saturday 04:00-12:30

Week 2
Monday 05:00-11:30
Tuesday 14:00-20:30
Friday 05:00-11:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?