Customer Assistant - Food - Hereford

Marks and Spencer; Hereford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium £3/h

Job summary

Marks & Spencer is hiring a Customer Assistant for our Food section. The role focuses on delivering exceptional service, promoting our freshest food ranges, and supporting customers with product knowledge. You will work across store areas, including early morning shifts, with a premium for unsocial hours where applicable.

You will use Sparks App and in-store devices to enhance the customer experience, staying calm under pressure and contributing to a high-energy team environment.

Qualifications

• Must be at least 18 due to health and safety.
• Able to thrive in a high-pressure, fast-paced store environment.
• Willing to work early mornings and weekends as per schedule.
• Strong knowledge of M&S Food products is desirable.

Responsibilities

• Deliver five-star customer service at pace.
• Confidently recommend and sell new food products to customers.
• Utilise Sparks App and in-store devices to assist customers.
• Be a team player and adapt to different store areas as demands change.

Skills

Customer service

Team player

Digital tools

Flexibility

Product knowledge

Tools

Sparks App

Job description

All the details Work PatternSunday 06:30-12:30
Thursday 05:00-10:00
Friday 05:00-10:00
Saturday 05:00-10:00
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.