Customer Assistant - Food - Newtownbreda

Marks and Spencer; Antrim; On-site; GBP 13,776,000 - 16,531,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Food section to join the frontline team. You will help customers, restock shelves and showcase product knowledge while delivering fast, friendly service during busy periods.

Night shifts are part of the rota, with an unsocial hours premium. Flexibility, resilience and digital savvy with Sparks devices will help you excel in a high‑pace store.

Qualifications

• Frontline retail experience desirable
• Customer service oriented
• Able to work in a fast-paced team
• Able to use digital tools (in-store devices)

Responsibilities

• Assist customers in the Food section and provide five-star service
• Restock shelves and maintain product knowledge
• Work night shifts as part of the weekly rota (22:00–06:00)
• Utilise Sparks and other in-store digital tools to enhance the customer experience

Job description

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

All the details

Work Pattern

Week 1

• Sunday 22:00 - 06:00


• Tuesday 22:00 - 06:00


• Wednesday 22:00 - 06:00


• Thursday 22:00 - 06:00


• Friday 22:00 - 06:00

Week 2

• Monday 22:00 - 06:00


• Tuesday 22:00 - 06:00


• Thursday 22:00 - 06:00


• Friday 22:00 - 06:00


• Saturday 22:00 - 06:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?