Shift Lead: Café Operations & Guest Experience

Starbucks Nottingham Wilford Lane DT; Nottingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay and tips

Coffee perks

Partner discounts

Comprehensive benefits (eligibility)

Job summary

Starbucks Nottingham Wilford Lane is seeking a Shift Supervisor to support store operations, lead a team of baristas, and ensure first-class customer service during busy shifts.

You will open/close the store, manage tasks, monitor beverage quality, handle cash and till counts, and uphold Starbucks standards while fostering a positive, collaborative environment.

Flexible availability including mornings, evenings and weekends is preferred; prior retail or foodservice leadership is a plus.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks' mission and values to create a welcoming atmosphere for both customers and partners.
• Open and/or close the store following Starbucks' operational standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
• Provide real-time coaching and feedback to baristas to support their performance and growth.
• Foster a positive team culture built on respect, collaboration, and communication.
• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.
• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.
• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.
• Address and document any incidents, accidents, or operational concerns.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Cash handling

Flexibility

Tools

POS system

Job description

Starbucks Nottingham Wilford Lane is seeking a Shift Supervisor to support store operations, lead a team of baristas, and ensure first-class customer service during busy shifts.

You will open/close the store, manage tasks, monitor beverage quality, handle cash and till counts, and uphold Starbucks standards while fostering a positive, collaborative environment.

Flexible availability including mornings, evenings and weekends is preferred; prior retail or foodservice leadership is a plus.