Cafe Shift Lead: Customer Experience & Team Leader

Starbucks Stamford High Street; Bracebridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay and tips

Discounts and benefits

People-first culture

Job summary

Starbucks Stamford High Street is seeking a Shift Supervisor to support store operations and lead a team of baristas during busy shifts. You will uphold Starbucks standards, deliver exceptional customer service, and maintain a welcoming cafe environment.

In this role you will open/close the store, coach partners, manage cash handling, ensure beverage quality, and assist with inventory while embracing our mission and values to create a positive experience for customers and colleagues.

Qualifications

• Previous retail, customer service, or food service experience.
• Strong leadership and communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic math and cash-handling skills.
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.
• Open and/or close the store following Starbucks’ operational standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
• Provide real-time coaching and feedback to baristas to support their performance and growth.
• Foster a positive team culture built on respect, collaboration, and communication.
• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.
• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.
• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.
• Address and document any incidents, accidents, or operational concerns.

Skills

Retail experience

Customer service

Leadership

Communication

Problem solving

Multi-tasking

Cash handling

Flexibility

Job description

Starbucks Stamford High Street is seeking a Shift Supervisor to support store operations and lead a team of baristas during busy shifts. You will uphold Starbucks standards, deliver exceptional customer service, and maintain a welcoming cafe environment.

In this role you will open/close the store, coach partners, manage cash handling, ensure beverage quality, and assist with inventory while embracing our mission and values to create a positive experience for customers and colleagues.