Shift-Based Warehouse Team Leader — Drive Safety & Efficiency

Pets at Home Limited; Stafford; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Life assurance

Employee discount scheme

Birthday holiday

Treats voluntary benefits

Job summary

Pets at Home Limited is seeking a First Line Manager for our Fulfilment Centre in Stafford. You will lead a warehousing team across days and noon shifts, including weekend work, driving improvements and ensuring safe, efficient operations.

You will manage daily briefs, staff performance, absence, and disciplinary processes, while coordinating with stock control and transport to optimise loads and service levels.

Qualifications

• Experience leading a team in logistics/warehouse/distribution.
• Strong IT skills and familiarity with WMS and MS Office.
• Ability to conduct formal investigations and disciplinary actions per policy.

Responsibilities

• Lead daily team briefs on volumes, service levels, damages, errors, and shift performance.
• Plan and manage day-to-day requirements to meet demand with cost control.
• Monitor absence and conduct Return-to-Work Interviews as needed.
• Consult with Stock Control on cross offs, replenishment, and errors.
• Ensure incident investigations are conducted and safety reports completed.
• Plan shift patterns and ensure accurate handovers between shifts.
• Lead disciplinary procedures up to final written warning as per handbook.
• Coordinate with agency daily on performance, absence, holiday, and discipline.
• Collaborate with transport to consolidate loads without impacting store service.
• Promote a safe working environment and brief colleagues on statutory and company regulations.

Skills

Leadership

WMS systems

IT proficiency

Disciplinary investigations

Team leadership

Tools

Microsoft Office

Job description

Pets at Home Limited is seeking a First Line Manager for our Fulfilment Centre in Stafford. You will lead a warehousing team across days and noon shifts, including weekend work, driving improvements and ensuring safe, efficient operations.

You will manage daily briefs, staff performance, absence, and disciplinary processes, while coordinating with stock control and transport to optimise loads and service levels.