First Line Manager - Stafford

Pets at Home; Stafford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Health insurance

Life assurance

Discount scheme

Wellbeing benefits

Job summary

Pets at Home is seeking a First Line Manager to lead the Stafford Fulfilment Centre team. The role focuses on operational excellence across a busy distribution site, balancing people management with safety and cost control.

You will oversee daily briefs, plan workloads, monitor attendance, and drive continuous improvement in an automated warehouse environment, using WMS and IT tools to deliver reliable service.

Qualifications

• Experience leading a team in logistics/warehouse/distribution environment.
• Proficient with IT and comfortable with WMS systems.
• Proficient with Microsoft Office applications.
• Experience with investigation and disciplinary procedures.

Responsibilities

• Conduct daily briefs to the team covering volumes, service levels, damages, error rate, and shift performance.
• Plan and manage day-to-day requirements of the designated area to meet demands with cost awareness.
• Monitor absence and conduct return-to-work interviews.
• Coordinate with Stock Control to rectify replenishment errors.
• Ensure all accident/incidents investigations are conducted and reported to Health & Safety.
• Plan and adjust shift patterns with clear handovers.
• Carry out disciplinary procedures up to final written warning in line with company policy.
• Liaise with agency daily regarding performance, absence, holiday and discipline.
• Coordinate with transport to consolidate loads without impacting store service.
• Promote a safe working environment and ensure colleagues are briefed on regulations.

Skills

Team leadership

Logistics knowledge

WMS experience

Microsoft Office

Tools

WMS systems

Microsoft Office

Job description

First Line Manager – Warehouse

Stafford Fulfilment Centre

Grade E £33,075

Tuesday- Saturday, rotating shift 06.00-14.00 / 14.00-22.00

At Pets, our aim is to give the nation’s pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a First Line Manager to join our Warehouse team at our Fulfilment Centre in Stafford.

The Role

The role will entail all operational and site aspects of a distribution centre. We are looking for a leader to prioritise people, believe and live the values of Pets, and are enthusiastic about getting better every day. The role will cover a number of shifts – days and noon’s and will include weekend working.

The Person

You will have experience in leading a team within a logistics/ warehouse/distribution setting and can use those leadership qualities to inspire yourself and others to achieve daily objectives and support continuous improvement. Experience in an automated environment is preferred, be proficient with IT, and comfortable with WMS systems as well as Microsoft office applications. The ideal candidate will have experience in formal investigation and disciplinaries and managed to final written warning.

Key Responsibilities

• Conduct daily briefs to the team, covering volumes to be picked/service level/damages/error rate and own shift case rate, also covering the % picked and actual against the business demand.
• Plan and manage the day-to-day requirements of your designated area to meet demands, using the colleagues available in the areas that suit for that day’s requirements with a keen eye on cost control.
• Monitor all absence from work ensuring all Return-to-Work Interviews are completed, and action taken where required.
• To consult with Stock Control daily to discuss warehouse cross offs and availability and rectify accordingly, covering any replenishment errors.
• To ensure all accident / incidents investigations are conducted and reports presented to Health & Safety
• Be pro-active in the planning of the shift patterns including precise and accurate handover shift by shift.
• Conduct the disciplinary procedure up to the final written warning stage, ensuring that all disciplinary procedures have been adhered to within the Company handbook.
• Consult with agency representative daily regarding performance/absence/ holiday/discipline.
• Consult with transport department daily to assist in the best way to consolidate loads without jeopardising the service to stores.
• To promote a safe working environment for all colleagues and that all the colleagues are briefed on statutory regulations as well as company regulations relevant to Pets.

What you will get in return

• Attractive rates of pay.
• Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
• An extra day’s holiday when it is your birthday.
• Stakeholder pension plan
• Personal Health Insurance scheme (if in Pension Scheme)
• Life assurance
• 20% Pets at Home discount scheme after 12 weeks service
• Pets’ “Treats” voluntary benefits package

“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”