First Line Manager

Pets at Home Limited; Stafford; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Life assurance

Employee discount scheme

Birthday holiday

Treats voluntary benefits

Job summary

Pets at Home Limited is seeking a First Line Manager for our Fulfilment Centre in Stafford. You will lead a warehousing team across days and noon shifts, including weekend work, driving improvements and ensuring safe, efficient operations.

You will manage daily briefs, staff performance, absence, and disciplinary processes, while coordinating with stock control and transport to optimise loads and service levels.

Qualifications

• Experience leading a team in logistics/warehouse/distribution.
• Strong IT skills and familiarity with WMS and MS Office.
• Ability to conduct formal investigations and disciplinary actions per policy.

Responsibilities

• Lead daily team briefs on volumes, service levels, damages, errors, and shift performance.
• Plan and manage day-to-day requirements to meet demand with cost control.
• Monitor absence and conduct Return-to-Work Interviews as needed.
• Consult with Stock Control on cross offs, replenishment, and errors.
• Ensure incident investigations are conducted and safety reports completed.
• Plan shift patterns and ensure accurate handovers between shifts.
• Lead disciplinary procedures up to final written warning as per handbook.
• Coordinate with agency daily on performance, absence, holiday, and discipline.
• Collaborate with transport to consolidate loads without impacting store service.
• Promote a safe working environment and brief colleagues on statutory and company regulations.

Skills

Leadership

WMS systems

IT proficiency

Disciplinary investigations

Team leadership

Tools

Microsoft Office

Job description

The role will entail all operational and site aspects of a distribution centre. We are looking for a leader to prioritise people, believe and live the values of Pets, and are enthusiastic about getting better every day. The role will cover a number of shifts - days and noon's and will include weekend working., You will have experience in leading a team within a logistics/ warehouse/distribution setting and can use those leadership qualities to inspire yourself and others to achieve daily objectives and support continuous improvement. Experience in an automated environment is preferred, be proficient with IT, and comfortable with WMS systems as well as Microsoft office applications. The ideal candidate will have experience in formal investigation and disciplinaries and managed to final written warning. Key Responsibilities

• Conduct daily briefs to the team, covering volumes to be picked/service level/damages/error rate and own shift case rate, also covering the % picked and actual against the business demand.
• Plan and manage the day-to-day requirements of your designated area to meet demands, using the colleagues available in the areas that suit for that day's requirements with a keen eye on cost control.
• Monitor all absence from work ensuring all Return-to-Work Interviews are completed, and action taken where required.
• To consult with Stock Control daily to discuss warehouse cross offs and availability and rectify accordingly, covering any replenishment errors.
• To ensure all accident / incidents investigations are conducted and reports presented to Health & Safety
• Be pro-active in the planning of the shift patterns including precise and accurate handover shift by shift.
• Conduct the disciplinary procedure up to the final written warning stage, ensuring that all disciplinary procedures have been adhered to within the Company handbook.
• Consult with agency representative daily regarding performance/absence/ holiday/ discipline.
• Consult with transport department daily to assist in the best way to consolidate loads without jeopardising the service to stores.
• To promote a safe working environment for all colleagues and that all the colleagues are briefed on statutory regulations as well as company regulations relevant to Pets.
  At Pets, our aim is to give the nation's pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a First Line Manager to join our Warehouse team at our Fulfilment Centre in Stafford.
  Grade E £33,075
• Tuesday- Saturday, rotating shift 06.00-14.00 / 14.00-22.00,
• Attractive rates of pay.
• Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
• An extra day's holiday when it is your birthday.
• Stakeholder pension plan
• Personal Health Insurance scheme (if in Pension Scheme)
• Life assurance
• 20% Pets at Home discount scheme after 12 weeks service
• Pets' "Treats" voluntary benefits package