Shift-based Facilities Helpdesk Administrator

The Methodist Church in Britain; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a helpsdesk administrator to join the facilities central administration team in Bristol. The role involves handling incoming calls, logging faults, managing work orders, and processing payroll and leave for around 900 facilities staff.

A strong telephone manner and proficiency in Microsoft Office are essential. The post is shift-based with the candidate often acting as the first point of contact for patients and Trust staff, delivering a prompt,

Qualifications

• IT qualification is required.
• PC literacy with MS Office (Excel, Word, Outlook).
• Experience of dealing with people by telephone.
• Sound practical understanding of efficient administrative support in an organisation.
• Experience of data entry.
• Experience of keeping information up to date and accurate.

Responsibilities

• Run the helpdesk day to day for facilities services (estates, portering, domestic, catering, laundry and waste).
• Answer all incoming and internal helpdesk calls and deal with requests quickly and efficiently.
• Log faults and requests.
• Close work orders once the work is completed.
• Provide administration support across the Facilities Department.
• Process and monitor pay, annual leave and absence for around 900 facilities staff.
• Act as first point of contact for service requests that support a safe patient experience.
• Respond to queries in a helpful and courteous manner.
• Maintain communication with helpdesk colleagues and Trust staff.

Skills

Telephone manner

Microsoft Office

Team player

Written communication

Verbal communication

Education

Level 3 qualifications

Tools

Microsoft Office (Excel)

Outlook

Word

Job description

Bristol NHS Foundation Trust is seeking a helpsdesk administrator to join the facilities central administration team in Bristol. The role involves handling incoming calls, logging faults, managing work orders, and processing payroll and leave for around 900 facilities staff.

A strong telephone manner and proficiency in Microsoft Office are essential. The post is shift-based with the candidate often acting as the first point of contact for patients and Trust staff, delivering a prompt,