Neighbourhood Housing Officer

Adecco (Portugal); Acton; Presencial; GBP 30.000 - 34.000; Jornada completa

Descripción de la vacante

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join the Housing Landlord Services team in Ealing. This temporary, fully onsite role involves managing a patch of social housing properties, delivering customer-focused housing management and working closely with tenants, leaseholders and external agencies to resolve issues.

The post requires knowledge of housing legislation, strong communication skills and the ability to balance a varied caseload under

Formación

• Experience delivering housing management services in social housing or public sector.
• Deliver excellent customer service and resident support.
• Knowledge of housing legislation and tenancy processes.
• Strong communication and interpersonal skills.
• Able to manage complex caseloads and work under pressure.

Responsabilidades

• Manage a designated patch of social housing properties from enquiry to resolution.
• Deliver a professional, customer-focused housing management service to tenants and residents.
• Conduct estate inspections, home visits and tenancy reviews.
• Support vulnerable residents and refer to appropriate services.
• Manage tenancy-related casework including sign-ups, terminations and breaches.
• Work with partners including community safety and social care teams.

Conocimientos

Social housing experience

Customer service

Communication skills

Problem solving

Descripción del empleo

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing.

Location: Ealing
Rate: 22.02 - 24.48 per hour PAYE 28.71 - 31.96 per hour Umbrella
Contract: Temporary
Working Pattern: Fully Onsite
Recruitment Partner: Adecco, on behalf of a Local Authority

The Role

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing.

This is an exciting opportunity to play a key role in delivering high-quality housing management services, supporting residents, and helping to maintain safe, clean and sustainable neighbourhoods. The successful candidate will manage a designated housing patch, working closely with tenants, leaseholders, internal departments and external agencies to resolve issues and improve outcomes for residents.

Key Responsibilities

• Manage a designated patch of social housing properties, taking ownership of housing management issues from initial enquiry through to resolution.
• Deliver a professional, customer-focused housing management service to tenants, leaseholders and residents.
• Conduct estate inspections, home visits, tenancy reviews and resident meetings.
• Support vulnerable residents and make referrals to appropriate support services where required.
• Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications and tenancy breaches.
• Work collaboratively with a range of internal and external partners including community safety teams, social care services and legal teams.
• Respond to complaints, enquiries from elected members and MPs, and resident correspondence.
• Support neighbourhood improvement initiatives and resident engagement activities.
• Assist with building safety actions and ensure compliance with landlord responsibilities.

About You

We are looking for candidates who can demonstrate:

• Experience managing social housing residents.
• Experience delivering excellent customer service in a housing or public sector environment.
• Knowledge of housing legislation and housing management practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• The ability to manage a varied caseload and work effectively under pressure.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.