Sheltered Housing Manager: Resident Safety & Tenancy

Birmingham City Council; West Midlands; Presencial; GBP 35 000 - 44 000; Tempo integral

Resumo da oferta

Birmingham City Council is seeking an experienced Sheltered Housing Officer to deliver a dedicated housing management service to older and vulnerable residents in its sheltered schemes. You will manage tenancies from let through to renewal, ensure safety and maintenance, respond to antisocial behaviour reports and support residents with rent and service charges.

Working closely with residents, colleagues and partner agencies, you will promote independence, monitor performance and contribute to

Qualificações

• Experience in housing management and tenancy processes.
• Experience with safeguarding vulnerable residents.
• Knowledge of health and safety requirements in housing.
• Understanding of telecare and assistive technology for older people.
• Strong customer service and communication skills.
• Good IT and record-keeping abilities.

Responsabilidades

• Manage tenancy management within sheltered housing from start to termination.
• Conduct tenancy visits, assess conditions and support sustainability.
• Respond to anti-social behaviour and neighbourhood issues following policies.
• Support voids and lettings with housing teams; perform new tenant visits.
• Assist residents with rent and service charges and refer for welfare support.
• Promote health, safety and wellbeing; coordinate safeguarding with partners.
• Maintain records and oversee Careline connections and external contracts.

Conhecimentos

Housing legislation

Tenancy management

Safeguarding

Telecare / assistive tech

Communication

Organisation & records

Descrição da oferta de emprego

Birmingham City Council is seeking an experienced Sheltered Housing Officer to deliver a dedicated housing management service to older and vulnerable residents in its sheltered schemes. You will manage tenancies from let through to renewal, ensure safety and maintenance, respond to antisocial behaviour reports and support residents with rent and service charges.

Working closely with residents, colleagues and partner agencies, you will promote independence, monitor performance and contribute to