Sheltered Housing Officer, Sheltered Housing

Birmingham City Council; Birmingham; On-site; GBP 35,000 - 44,000; Full time

Job summary

Birmingham City Council is seeking an experienced Sheltered Housing Officer to deliver housing management services to older residents in Birmingham’s sheltered schemes.

You will manage tenancies, support residents to sustain their homes, handle rent and service charges, and work with partners to maintain safe, well-kept schemes while promoting independence and inclusive communities.

Qualifications

• Experience in housing management with tenancy management processes and policies.
• Experience with older/vulnerable residents in sheltered housing and safeguarding.
• Knowledge of health and safety requirements in housing environments.
• Understanding telecare and assistive technology to support independence.
• Excellent customer service, communication and relationship-building skills.
• Strong organisational, IT and record-keeping abilities.
• Proactive, collaborative approach with commitment to equality and inclusion.

Responsibilities

• Manage tenancy management within sheltered housing schemes from start to termination.
• Conduct tenancy visits, assess property conditions and support sustainment.
• Respond to anti-social behaviour and breaches in line with council procedures.
• Collaborate with allocations and housing teams to manage voids and lettings.
• Support residents with rent and service charge payments and signpost welfare services.
• Promote health, safety and wellbeing; coordinate safeguarding with partners.
• Maintain records and oversee Careline connections and external contracts.

Skills

Housing management

Tenancy management

Safeguarding

Telecare & assistive tech

Customer service

IT & records

Tools

IT systems

Job description

Grade C- £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Permanent

About The Role

We’re looking for an experienced and customer-focused Sheltered Housing Officer to deliver a dedicated housing management service to older and vulnerable residents living in Birmingham City Council’s sheltered housing schemes.

You’ll take responsibility for managing tenancies throughout their lifecycle, from new lettings and tenancy visits through to resolving tenancy issues and supporting residents to sustain their homes. You’ll also help ensure schemes remain safe, secure and well maintained, responding to reports of anti-social behaviour, monitoring repairs and supporting residents with rent and service charge payments.

Working closely with residents, colleagues and external partner agencies, you’ll play a key role in promoting independence, addressing individual support needs and building strong communities. You’ll also contribute to service improvements, monitor performance and ensure residents receive a responsive, inclusive and high-quality housing service.

What You’ll Be Doing

• Manage all aspects of tenancy management within sheltered housing schemes, overseeing tenancy issues from the start of a tenancy through to termination and ensuring compliance with relevant legislation, policies and procedures.
• Conduct routine tenancy visits and audits, assess property conditions, support tenancy sustainment and work with residents to address concerns and identify any additional support needs.
• Respond to reports of anti-social behaviour, tenancy breaches and neighbourhood issues, taking appropriate action in line with Council procedures and wider community safety priorities.
• Work collaboratively with allocations and other housing teams to manage voids and lettings, undertake new tenant home visits and ensure properties are prepared and maintained to an appropriate standard.
• Support residents with rent and service charge payments, assist with recovery action where necessary and signpost residents to appropriate welfare and support agencies.
• Promote residents’ health, safety and wellbeing by identifying vulnerabilities, responding to safeguarding concerns, coordinating with partner agencies and ensuring appropriate support is in place.
• Build positive relationships with residents, local partners and stakeholders, contribute to community initiatives and residents’ meetings, monitor service performance, maintain accurate records and oversee relevant Careline connections and external service contracts.

What We’re Looking For

• Experience working within a housing management environment, with a sound understanding of housing legislation, tenancy management processes and relevant policies and procedures.
• Experience of working with older people and/or vulnerable residents in the community or within sheltered housing, including identifying support needs and maintaining appropriate safeguarding standards.
• Knowledge of health and safety requirements, with experience of applying relevant policies and procedures to help maintain safe and secure housing environments.
• An understanding of telecare and assistive technology and how these services can support older people to live safely and independently within sheltered housing.
• Excellent customer service, communication and relationship-building skills, with the ability to handle complex or sensitive situations diplomatically and work effectively with a range of stakeholders.
• Strong organisational, IT and record-keeping skills, with the ability to manage competing priorities, meet demanding deadlines, monitor performance targets and produce clear written reports and correspondence.
• A proactive, flexible and collaborative approach, with a strong commitment to equality, inclusion and improving residents’ quality of life, alongside the ability to take initiative, resolve problems and contribute positively to the wider team.

Information for applicants with a disability

We are a proud Disability Confident Employer. We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact [e-mail]. When you have completed your application form this can be returned to [e-mail] or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: [e-mail]

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Company

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

Job Description and Person Specification

Working for Birmingham City Council is more than just a job; it’s about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

There Is a Clear Vision Which Is Ensuring That The Council Is Working For Communities Today And Building For Tomorrow, We Focus Our Resources On Five Key Priorities

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision.

We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on