Sheffield Store Supervisor: Lead Retail & Team Growth

POP MART UK CORPORATION LTD; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Monthly appreciation gifts featuring最新

Bonus scheme linked to performance

Employee Assistance Programme (EAP)

Training and development programmes

Regular team events

Job summary

POP MART UK CORPORATION LTD is seeking a Store Supervisor for our new Sheffield store to lead daily retail operations and deliver outstanding customer service in line with POP MART standards.

You will oversee the sales team, manage stock and visuals, train staff, and collaborate with the Store Manager on targets. The role requires strong organizational skills, leadership, and a passion for designer collectibles.

Qualifications

• Fluent in professional English.
• Proactive with strong customer service skills to provide a memorable shopping experience.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills with experience supervising a team.

Responsibilities

• Act as the store-in-charge, overseeing all aspects of store operations
• Provide exceptional customer service and resolve any customer issues or complaints
• Train and supervise the sales team, ensuring they adhere to company policies and procedures
• Collaborate with the Store Manager to develop strategies for achieving sales targets
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
• Manage the cashier point’s daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
• Perform administrative tasks such as rota scheduling and sales reporting
• Be available to work flexible hours, including nights, weekends, and holidays

Skills

Leadership

Customer service

Store operations

English fluency

Team training

Stock management

Job description

POP MART UK CORPORATION LTD is seeking a Store Supervisor for our new Sheffield store to lead daily retail operations and deliver outstanding customer service in line with POP MART standards.

You will oversee the sales team, manage stock and visuals, train staff, and collaborate with the Store Manager on targets. The role requires strong organizational skills, leadership, and a passion for designer collectibles.