Shared Service Centre Team Leader Benefits

East Staffordshire Borough Council; Burton upon Trent; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Hybrid working (office and home)

Free car parking

LGPS pension

Job summary

East Staffordshire Borough Council is recruiting a Benefits Team Leader to join the Revenues & Benefits team. The post involves leading a team, handling complex service issues, and supporting the delivery of Revenues, Benefits and Customer Services to residents.

The role requires experience in benefits administration, strong communication skills and a collaborative approach to drive service improvements and meet deadlines.

Qualifications

• Experience in benefits administration.
• Knowledge of MRI Academy system is an advantage.

Responsibilities

• Lead and manage the Benefits Team and support Revenues & Benefits delivery.
• Handle technical and complex service aspects within the team scope.
• Communicate effectively with the public, businesses, and colleagues.
• Manage priorities, deadlines and team performance.
• Analyse data, forecast and present information to senior management and support statutory returns.
• Collaborate on service-wide initiatives and engage with experienced professionals.

Skills

Experience in Benefits administration

Tools

MRI Academy system

Job description

Shared Service Centre – Benefits Team Leader

We have an exciting opportunity to join our Revenues & Benefits Team at East Staffordshire Borough Council. We are seeking a motivated and enthusiastic individual to take up the post of Benefits Team Leader. The successful candidate will work with the Revenues, Benefits & Customer Contact Manager as part of the management team supporting the delivery of Revenues, Benefits and Customer Services to residents.

This is a fantastic opportunity for an experienced professional who is eager to develop Benefit services. The successful candidate will have relevant experience in Benefit administration and prior knowledge of the MRI Academy system would be an advantage as we are upgrading the system and hope to modernise the revenues and benefits services over the next few years.

The Benefits Team Leader will gain first hand experience in:

• Managing and organising a team.
• Taking the lead on the technical and complex aspects related to your service specialism.
• Communicating, both in writing and verbally, as you interact with the public, businesses, colleagues, and external stakeholders.
• Teamwork and independent decision‑making, managing priorities and meeting deadlines.
• Data analysis, forecast planning, preparation, and presentation of data to senior managementand in relation to statutory returns.
• Supporting service wide initiatives and collaborating directly with experienced professionals
• Demonstrating your skills in problem‑solving, organisation, and working under pressure.

If you are enthusiastic about making a difference and are looking for the next step in your career, this role is the perfect fit. It will help you build a solid foundation for your future, and we would love to hear from you.

As an employer East Staffordshire also offer a great package of benefits including flexible working; generous annual leave; opportunities for office-based (at the Town Hall, Burton upon Trent, DE14 2EB) and home-based hybrid working; free car parking and access to the local government pension scheme.

The Job Description and Person Specification contain full details of the job role.

The Council is actively building diverse teams and welcomes applications from everyone including people of different ages, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Employer.

Additional Information

Visa Sponsorship

As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.

Personal Relationships

A candidate for any appointment with the Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.

Closing date for applications: Monday 26 October 2026

Attached documents

BE0002 - BENEFITS TEAM LEADER REVISED JD PS 05-03-25 (final) (3).docx