Benefits Team Leader - Hybrid & Data-Driven Impact

East Staffordshire Borough Council; Burton upon Trent; Ibrido; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Generous annual leave

Hybrid working (office and home)

Free car parking

LGPS pension

Descrizione del lavoro

East Staffordshire Borough Council is recruiting a Benefits Team Leader to join the Revenues & Benefits team. The post involves leading a team, handling complex service issues, and supporting the delivery of Revenues, Benefits and Customer Services to residents.

The role requires experience in benefits administration, strong communication skills and a collaborative approach to drive service improvements and meet deadlines.

Competenze

• Experience in benefits administration.
• Knowledge of MRI Academy system is an advantage.

Mansioni

• Lead and manage the Benefits Team and support Revenues & Benefits delivery.
• Handle technical and complex service aspects within the team scope.
• Communicate effectively with the public, businesses, and colleagues.
• Manage priorities, deadlines and team performance.
• Analyse data, forecast and present information to senior management and support statutory returns.
• Collaborate on service-wide initiatives and engage with experienced professionals.

Conoscenze

Experience in Benefits administration

Strumenti

MRI Academy system

Descrizione del lavoro

East Staffordshire Borough Council is recruiting a Benefits Team Leader to join the Revenues & Benefits team. The post involves leading a team, handling complex service issues, and supporting the delivery of Revenues, Benefits and Customer Services to residents.

The role requires experience in benefits administration, strong communication skills and a collaborative approach to drive service improvements and meet deadlines.