Benefits Officer

Wollborg Michelson Personnel Service Inc; Shrewsbury; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Shropshire Council's Revenues and Benefits Service is recruiting 1.5 FTE Benefits Officers to support the delivery of council tax, housing benefit and business rates services. The role focuses on providing administrative and customer-focused support within the Benefits Team to help meet performance targets.

The post offers a hybrid working arrangement with a balance of home and office work to support a professional culture and home life balance.

Qualifications

• Experience in administrative support.
• Strong focus on customer service and accuracy.

Responsibilities

• Provide administrative and customer-focused support within the Benefits Team.
• Assist the Revenues and Benefits Service in meeting performance targets and aspirations.

Skills

Administrative support

Job description

Shropshire Council,

Shropshire Councils Revenues and Benefits Service is undergoing an exciting transformation.

We are looking to recruit into a number of key roles in order to reinvigorate and redesign the support we offer to the Council and the residents of Shropshire.

The teams are moving to a new hybrid way of working with a requirement for both home and office work, to create a professional culture that aligns with a proper home life working balance.

What we do

The Revenues and Benefits service sits within Finance. The Revenues and Benefits Service provides a wide range of services on behalf of the Council that affect the lives of every household and business in the county as well as the many customers paying for the services provided by the whole of the Council.

The Revenues and Benefits Service provides the following statutory services: -

• Council Tax billing, collection and advice. This includes assessment of Council Tax liability, discounts and exemptions for over 152,000 properties and collection of around £284 million per annum
• Non-Domestic Rates billing, collection and advice. This includes assessment of business rates liability, reliefs and exemptions for over 12,500 business premises and collection of over £90 million per annum
• Assessment and Payment of Housing Benefit and Council Tax Support to over 20,000 claimants
• Discretionary Housing Payments

We are looking to appoint 1.5 FTE Benefits Officers.

The main purpose of the post is to provide administrative, and customer focussed support within a Benefits Team to assist towards the Revenues and Benefits Service meeting its performance targets and aspirations.

We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can call Leigh Becker on 01743 258978 or e-mail [e-mail]

Attached documents

• Advert - Benefits Officer v2.pdf
• JD - Benefits Officer (1).pdf
• PS - Benefit Officer.pdf